Terms And Conditions

Shipping Policies
1. When and where do you usually deliver?
We work on all days of the week. We do free delivery, installation and pick-up. In case you do not have lift or permission to use lift at your premises, additional labour charges will be charged to carry the products through stairs. We are currently active in Mumbai &Pune. - WHICH PLACE & FREE OR CHARGABLE

2. Do you help us with relocation?
We help you with relocation free of cost within the city for our rented items only. If you are relocating to another city and we are present there, you can rent similar products in the other city. The relocation service may be availed only once throughout the tenure of the contract. We suggest customers to not relocate the product themselves. If any damages occur while a customer attempts to relocate the products themselves, damage cost would be recovered from the customer.-GUIDANCE –LOCATION

3. What if I am not at home at the time of delivery?
After you place the order, our representative will give you a call to book a delivery slot. In case you are not at home, you have to appoint a representative (flatmate/friend/relative) to collect the order and sign the contract on your behalf. Lessee or his/her representative has to be present at the agreed date and time. Otherwise extra shipping costs, INR 900 will be charged. Also, Lessee representative should carry an original/soft copy of Lessee ID proof at the time of accepting the delivery

4. What if my building does not have a lift?
In case you do not have a lift or permission to use the lift at your premises, extra labour charges will be applicable to carry the products via stairs; amount will depend on the order size and floor level.

5. What if my society does not allow vehicles inside?
Please note that you should ensure the entry of delivery vehicle inside the premises. Most of the times, it is not allowed to park the delivery vehicles on road. Please also ensure that you have completed the required documents and payment work mandatory with the landlord, we have observed that sometimes customers do not have permission to shift into the new house.

6. When the contract ends, what happens to the pickup?
We will call you one week prior to the scheduled end date of the contract to fix the pick-up date and time. If you choose to keep your furniture for longer than the agreed tenure or return it before the agreed date due to some reasons, you can mail us one week in advance

7. Who deals with labor (hamaali) union and transport union issues?
Lets Lease deals with transport union at loading and unloading area. However, if there is labor (hamaali) union issues at your location and they do not allow us to unload at your place, you have to deal with them. In worst cases, we will take the items back without delivering and we will bear the logistics cost. Chances of labor union issues are very less.

Cancellation and Modification
1. How and till when can I modify my order?
You can modify your order items up until one day before the agreed delivery date. You can email us the modification details or call us. Delivery time and date may change due to modification. If you modify the order items up until one day before delivery, rent and deposit will be charged as per new items in the order according to rates mentioned in the website at the time of ordering. This is a non-transferable contract. As a customer and party to the contract, you cannot shift items from address mentioned in this delivery address to anywhere else. In case of change of address you are advised to inform LETS LEASE 2 weeks prior to shifting and only after submission of the new address and the revised address proof, shifting will be conducted.

2. What is the procedure for cancelling an existing order?
Once delivered, an existing order cannot be cancelled. You can cancel your order up until one day before the agreed date of delivery without any extra cost. You can place a cancellation request by emailing or calling us. BEFORE TIME PERIOD

3. Can I return a few items or the entire order if I do not like the items during the time of delivery?
Only items with major defects or non-functionality will be taken back. No item will be taken back on the basis of dimensions as all the dimensions are mentioned on the website and you are advised to check the specified dimensions appropriately before placing the order. However, some genuine issues can be discussed over a call and we may take items back however if pointed out at the time of delivery. Once the LETS LEASE team personnel leave your premises with you confirming satisfaction basis your order and what was delivered, a return may not be availed by you.

4. Can I modify my tenure after placing my order?
If your order has not been delivered, you can simply get in touch with our customer care team to modify the tenure. In such a scenario, your monthly rental amount will be calculated basis the revised tenure. However, once your order has been delivered, you can modify the contract tenure as per the following flexi-tenure policy. In case of early termination, you can request for closing the order by informing us 2 weeks prior to the selected closure date. The difference in monthly rental rates between 'Contract tenure' (the tenure selected at order placement) and 'Actual tenure' (effective tenure at early closure) will have to be paid.

The amount due will be calculated as: (Actual tenure rent - Contract tenure rent) * No. of months of Actual tenure.

The applicable tenure rates for early closure are:

Upto 3 month's: Full 3 month's rental due

3-6 month's: 3 month's rental rate

6-9 month's: 6 month's rental rate

9-12 month's: 9 month's rental rate

Similarly, the contract for your order/one or more items from the order can be extended for the desired period by notifying us 2 weeks prior to the end of the contract.

Return & Refund Policy
1. Can I return items at the time of delivery?
We make sure all the products are new or almost new when they reach you without compromising on quality. There are a series of stringent quality checks that are undertaken on every piece of furniture before delivery. However, if you don’t like the products at the time of delivery, you can return them - there will be no questions asked.
If accepted by you or your representative (anyone receiving the order on your behalf) at the time of delivery, the products cannot be returned later. Only items with major defects or non-functionality will be taken back. Since the dimensions for all products are mentioned on the website, we will not be able to accept any returns based on that criteria. However, some genuine issues can be discussed over a call and we might take items back, but only if pointed out at the time of delivery. Unfortunately, returns cannot be initiated once the delivery is accepted by you or your representatives. To ensure that you face no issues regarding this, LETS LEASE team will leave your premises only when you are satisfied with the order.

2. Can I return few of the items before closure of the contract?
Of course, you can! In case of early termination of your order/one or more items from the order, you can request for early closure by informing us 2 weeks prior to the selected closure date. The difference in monthly rental rates between 'Contract tenure' (the tenure selected at order placement) and 'Actual tenure' (effective tenure at early closure) for the selected items will have to be paid. The amount due will be calculated as: The amount due will be calculated as: (Actual tenure rent - Contract tenure rent) * No. of months of Actual tenure.

The applicable tenure rates for early closure are:

Upto 3 month's: Full 3 month's rental due

3-6 month's: 3 month's rental rate

6-9 month's: 6 month's rental rate

9-12 month's: 9 month's rental rate

Similarly, the contract for your order/one or more items from the order can be extended for the desired period by notifying us 2 weeks prior to the end of the contract.

3. How would I get my refundable deposit back?
If a clean chit is provided based on the QC report and all your dues towards LETS LEASE have been cleared, the whole amount of refundable deposit will be transferred to account from where initial deposit was received. The mode of payment would be NEFT & would be credited to the account within 7 working days. NEFT Details shared should be under the name of the Customer on whose name the order was placed. In case the customer wants money in a different account, the requisite account details need to be communicated via email from the registered email id through which the order was placed. A written confirmation will also be required at the time of return pick up after which LETS LEASE will not be liable for further claims. Please make sure that the account details for the transfer are shared with LETS LEASE. In case of any damage, the products will undergo further inspection at LETS LEASE’s premises to ascertain the damage cost. This damage cost will then be mitigated from the refundable deposit paid by you. Read more about damage policy by clicking link.

Privacy Policy
LETS LEASE is a website owned and operated by Guru Consultant company duly registered and incorporated under the Companies Act, 1956, whose address is at Bhandup west, Mumbai. LETS LEASE is strongly committed in protecting your privacy and has taken all necessary and reasonable measures to protect your personal information and handle the same in a safe and responsible manner in accordance with the terms and conditions of this policy (“Privacy Policy”) set out herein below:

LETS LEASE (“Website”) is a market place for people to engage in subscribing to experience with respect to furniture, appliances either collectively as a package or individual items by signing a personalized contract provided thereunder (hereinafter referred to as Services/Products). The information contained in this Website and the personal information collected by using/ login and or accessing this Website are stored at a secured server. It is stated by the server service provider that they have all the best security practices required for the server. The Website is owned by an Indian company and is located in India. Hence, we are duty bound to abide by the laws, regulations, rules, circulars, notifications etc governing privacy in India. This Privacy Policy is applicable to all users of this Website. The user is herein collectively referred to as “You”. You may note that this Privacy Policy may be found deficient with respect to certain privacy laws of some other countries. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy

1. Collection of Personal Information:

For availing the Services/Products from the Website or to contact LETS LEASE you may have to sign up by giving following personal information such as email address, name, phone number and address. Some of these information provided above are personally sensitive information (“Personal Information”) and is collected for the purpose of verification of identity of the user and to ensure due compliances. We do use your contact information to send you offers based on your previous orders and your interests. In general, you can browse the Website without telling us who you are or revealing any Personal Information about yourself. Additionally if you browse through this Website, our servers may automatically record information of certain kind. Such information includes information such as the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time of your access. We use this information to monitor the usage of our Website and also whatever is necessary for our business. This information does not include Personal Information. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

2. Information collected from third party:

We may collect your Personal Information as well as other information from third parties like business partners; contractors; vendors etc and add the same to our account information.

3. Information placed on your computer:

We may store some information such as cookies on your computer. Cookies are pieces of information that an application transfers to the hard drive of a visitors’ computer for record-keeping purposes. This information facilitates your use of Website and ensures that you do not need to re-enter your details every time you visit it. You can erase or choose to block this information from your computer if you want to. Erasing or blocking such information may limit the range of features available to the visitor on Website. We also use such information to provide visitors a personalized experience on Website. We may use such information to allow visitors to use Website without logging in upon returning.

4. Links:

Our Website may contain links to other sites. Such other sites may use information about your visit to this Website. Our Privacy Policy does not apply to practices of such sites that we do not own or control or to people we do not employ. Therefore, we are not responsible for the privacy practices or the accuracy or the integrity of the content included on such other sites. We encourage you to read the individual privacy statements of such websites.

5. Use of Personal Information:

Website collects and uses your Personal Information to provide you better customer experience and also in the administration of our business. Website may use your Personal Information to administer this service, personalize the Website services for you enable your access to and use of Website services publish information about you on Website to keep you informed or update you on various products and services available from Website send you statements and invoices collect payments from you send you marketing communications to send you mails or contact you for various customer satisfaction surveys, market research, promotional activities or in connection with certain transactions make communications necessary to notify you regarding various security, privacy, and administrative issues to respond to your queries send you information that may be of interest to you, share this information with Services/Products made available through Website to respond to any of your legitimate claim, or to address you if we have reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of Website Services/Products conduct research and perform analysis in order to measure, maintain, protect, develop and improve our services. Website has no operations in other countries and we do not transfer Personal Information to other countries. However, if the server space provider as matter of backup or other general practices may transfer the server content between any of the countries in which server provider operates or servers are located to enable the use of the information in accordance with this Privacy Policy, You agree to such cross-border transfers of Personal Information and the risk associated with it. Where Website discloses your Personal Information to any third party for any purpose mentioned above, such third parties are obligated to use that Personal Information in accordance with the terms of this Privacy Policy. In addition to the disclosures reasonably necessary for the purposes identified above, Website may disclose your Personal Information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

6. Personal Information that we share:

We are committed in protecting the privacy and security of your information. At no time will we sell your Personal Information without your permission unless set forth in this Privacy Policy to third parties. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, dealers, agents, vendors and other third parties. We do not share, sell, trade or rent your Personal Information to third parties for unknown reasons. We retain complete anonymity while in all analytics and none of the Personal Information is used, except in a limited set of circumstances as stated below. We safeguard your email addresses. We don’t sell the email addresses provided by you and we use them only as directed by you and in accordance with this Policy.

7. We share your Personal Information as described below:

Business Transfers: If we start up subsidiaries or get involved in mergers or acquisitions. In such case your Personal Information may be the matter of transfer. And we will provide notice on any such transfer and become subject to different privacy policy.

8. DND Waiver:

You agree and authorize the Company to use and share your information with its contractors and other third parties, in so far as required for joint marketing purposes/offering various services/report generations and/or to similar services to provide you with various value-added services, in association with the Services selected by you or otherwise. You agree to receive communications through emails, telephone and/or sms, from the Company including its contractors or its third-party vendors regarding the Services/ancillary services updates, information/promotional emails and/or product announcements. In this context, you agree and consent to receive all communications at the mobile number provided, even if this mobile number is registered under DND/NCPR list under TRAI regulations, and for such purpose, you further authorize Company to share/disclose the information to its contractors or any third-party service provider.

9. Our commitment to Personal Information security:

We recognize that your privacy is important to you, and therefore we endeavor to keep your Personal Information confidential. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your Personal Information. We assure you of our best effort to protect Personal Information, HOWEVER,WE DO NOT REPRESENT, WARRANT, OR GUARANTEE THAT YOUR PERSONAL INFORMATION WILL BE PROTECTED AGAINST UNAUTHORIZED ACCESS, LOSS, MISUSE, OR ALTERATIONS, AND DO NOT ACCEPT ANY LIABILITY FOR THE SECURITY OF THE PERSONAL INFORMATION SUBMITTED TO US NOR FOR YOUR OR THIRD PARTIES USE OR MISUSE OF PERSONAL INFORMATION.

10. Payment Gateway:

Information relating to electronic transactions entered into via the Website shall be protected by encryption technology. We have partnered with secure payment gateways i.e. PAY U gateway. The Website does not have the ability to interfere and do not interfere with the payment gateway mechanism. The Website has no access to the information that you may enter for making the payment through the payment gateway. Your transaction and banking details or other information as required for internet banking or other payment instruments is held by our Payment Gateway partner. By creating a link to a payment gateway, we do not endorse the payment gateway, nor are we liable for any failure of products or services offered by such payment gateway. Such payment gateway may have a privacy policy different from that of ours. All failures/ errors/ omissions of the payment gateway shall be solely on the payment gateway. You hereby consent that you shall not sue the Website for any disputes that you may have with the payment gateway for any wrong doing of the payment gateway.

11. Security:

We safeguard your privacy using known security standards and procedures and comply with applicable privacy laws. Our Website combines industry-approved physical, electronic and procedural safeguards to ensure that your information is well protected through its life cycle in our infrastructure. Personal Information is hashed or encrypted when it is stored in our infrastructure. Personal Information is decrypted, processed and immediately re-encrypted or discarded when no longer necessary.

12. Opt-Out Policy:

Please email us at info@letslease.in if you no longer wish to receive any information from us.

13. Changes to the Privacy Policy:

We reserve the right to modify this Privacy Policy and it is subject to change at any time without notice. If we decide to change our Privacy Policy, such changes will be posted on Website so that you are always aware of the latest amendments in this Privacy Policy and please review this Policy periodically.

14. About this Privacy Policy:

If you choose to visit our Website, your visit and any dispute over privacy is subject to this Privacy Policy and Terms of Use. The terms of this Privacy Policy do not govern Personal Information furnished through any means other than the Website.If you have any questions about this Privacy Policy or Website treatment of your Personal Information, please write to info@letslease.in

15. Grievances:

If you have any grievances against the Website privacy practices, or you apprehend that your privacy is compromised at the Website, please address your complaint/ concerns to info@letslease.in We assure, we shall pro-actively address your concerns. All disputes between us and you in this regard are subject to exclusive jurisdiction of Mumbai courts.

14. Confidentiality

Subscriber shall keep confidential the terms and conditions of this Agreement and all information disclosed by the Company to the Subscriber in relation to or in connection to this Agreement including the intellectual property rights in the Solution.

15. Disclaimer and Hold Harmless

  • The Subscriber agrees that it is the Subscriber’s responsibility to always read the label and/or user manual before using the Solution.
  • In no event shall the Company or its owners, affiliates, employees, contractors, officers, or agents be liable for any damages including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from the Solution, whether based on warranty, contract, tort, or any other legal theory.
  • The Company shall not be liable for any damages, compensation etc. incurred by the Subscriber or any third Party because of Solution.
  • The Liability of the Company arising under or in relation to this Agreement shall not be more than one month Subscription Fees.
16. Breach of terms

In the event of breach of any of the covenants and conditions to be observed and performed by the Subscriber hereunder, the Company may at their option terminate this Agreement by giving the Subscriber a prior ten (10) days’ notice in writing, specifying the breach complained thereof and requiring its remedy and this Agreement would stand terminated on the expiry of said notice period, unless the Subscriber would have remedied or repaired the said breach before the expiry of the said notice period. Further, the Company shall retain its right to claim damages and/or deduct the damages from the Security Deposit or encash the undated cheques.

17. Indemnity

  • Subscriber shall always indemnify, defend and hold harmless the Company from any third party claims including but not limited to by the landlord/owner of the Premises of trespass, damage to the premises, claim of criminal or civil nature or any loss, damage, attorney fees incurred in course/arising out of or in connection with this Agreement.
  • The Subscriber agrees to hold the Company indemnified and harmless from any and all claims, demands, rights, lawsuits, causes of action, obligations, controversies, debts, costs, expenses (including but not limited to attorneys' fees), damages, judgments, losses and liabilities of whatever kind or nature, fixed or contingent, in law, equity or otherwise, whether known or unknown, whether or not apparent or concealed arising out the Solution.
18. Force Majeure

Upon the occurrence of any of the following events, including but not limited to fire, accident, riots, flood, earthquake, storm, terrorist activities, war, Acts of God, any governmental or municipal action (beyond the control of the Parties), prohibition or restriction, which in any way results in making the Solution or part thereof unfit, the Company shall have the right to terminate this Agreement forthwith and claim asset or value of the asset as defined by the company in books of account.

19. Statutory Action

If the Subscriber is dispossessed from the usage of Solution or part thereof as a result of any legal proceeding or action against the Company in respect to the Solution or part thereof for the breach by the Company of any law, regulation, rules, bye-laws in force in India, the Agreement shall stand terminated from the date of dispossession of the Subscriber.

20. Dispute Resolution and Arbitration

  • In the event of a dispute or difference of any nature whatsoever between the Parties, the same shall be, as far as possible, be resolved through negotiations and in the event of failure of dispute resolution by negotiations, the dispute shall be referred to Arbitration.
  • Either Party to this agreement can refer the dispute for resolution to a sole arbitrator or in case of disagreement in the appointment of the arbitrator, then to three arbitrators, of which each Party shall nominate one and the third arbitrator shall be appointed by the said two arbitrators. The decision of the Arbitral Tribunal shall be final and binding on both the parties. The venue of arbitration shall be Mumbai and the Arbitration proceedings shall be conducted in accordance with provisions of the Arbitration and Conciliation Act, 1996 or any subsequent modifications thereto. The proceeding shall be in English. Each party shall bear and pay its own costs and expenses in connection with the arbitration proceedings unless the arbitrators direct otherwise.
21. Miscellaneous

  • Governing Law and Jurisdiction: This Agreement shall be governed and construed in accordance with the laws of India in relation to any legal action or proceedings to enforce this Agreement. The Parties irrevocably submit to the exclusive jurisdiction of any competent courts situated at Mumbai and waive any objection to such proceedings on grounds of venue or on the grounds that the proceedings have been brought in an inconvenient forum.
  • Severability: If any paragraph, sub-paragraph, or provision of this Agreement, or the application of such paragraph, sub-paragraph, or provision, is held invalid or excessively broad by a court of competent jurisdiction, the remainder of this Agreement, and the application of such paragraph, sub-paragraph, or provision to Persons, or circumstances other than those with respect to which it is held invalid shall not be affected.
  • Entire Agreement: This Agreement along invoice and other subscription program documents constitutes the entire agreement between the Parties with respect to the matters contained herein and supersedes any and all prior and contemporaneous agreements, negotiations, correspondence, undertakings and communications of the parties, oral or written, with respect to the subject matter of this Agreement.
  • The Subscriber shall inform at least ten (10) days before the expiry of Initial Subscription Period to the Company about his/her discontinuance of the Subscription upon expiry of Initial Subscription Period. If no such information is provided, the Solution will be automatically extended for life time without any further action/information from the Subscriber.
Referral Terms and conditions
1. Referred Friend

Only signed up users can use PAY U for their monthly rental amount.

The referral program is open only to first time customers (no previous rentals) and cannot be clubbed with any other existing offers and discounts.

You cannot use a referral code of a person referred by you.

Once you have availed of a referral benefit (successfully referred a friend), you cannot apply a referral code, even if it is on your first order.

2. Referrer

Only signed up users can refer and use PAY U for their monthly rental amount.

You will receive the credits once your friend has their order delivered successfully.

The referral program is open only to first time customers and cannot be clubbed with any other existing offers and discounts.